Based on resident and staff interviews, the facility failed to provide residents with the right to have reasonable access to the use of a telephone. This had the potential to affect 114 of the 114 residents who resided in the facility.The findings included:Resident #7 was originally admitted to the facility 8/3/2024. The current diagnoses included chronic obstructive pulmonary disease, muscle weakness, type 2 diabetes mellitus with diabetic neuropathy, and essential hypertension.The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 4/10/26 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. …
F576 citations in Virginia
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Virginia cites F576 less often than its own record predicts
0.66 times the national share — cited less often here than elsewhere.
Of every deficiency written in Virginia in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Virginia surveyors wrote
F576 findings written in Virginia, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on group interview and staff interview, the facility staff failed to ensure resident mail was delivered on weekends. This facility census was 159 residents. Findings include: On 5/25/22 at 10:00 a.m. a resident council interview was conducted with four cognitive residents: Resident # 107, # 71, #17, and # 106. The residents were asked about the mail delivery service. The residents stated mail is delivered during the week, unopened, but there is no one in the front lobby to retrieve and deliver mail on Saturday. The residents identified the receptionist as the person who received and delivered the mail. The receptionist was asked if she was the person who handled resident mail. She confirmed she was. …
The short window
Recent years
| Year | Share of Virginia citations | vs expected |
|---|---|---|
| 2023 | 0.07% | 0.52× |
| 2024 | 0.05% | 0.41× |
| 2025 | 0.08% | 0.66× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Virginia surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction