Based on interview and record review, the facility failed to ensure that residents received mail for 11 of 14 confidential residents reviewed for rights to forms of communication for 1 of 1 facility reviewed for mail being delivered on Saturdays. The facility failed to have a system in place to ensure that residents received their mail on all days that mail was delivered by the United States Postal Service. This failure could result in a decline in residents' psychosocial well-being and potentially cause them to feel disconnected from family, friends, and current world issues. …
F576 citations in Texas
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Texas cites F576 more often than its own record predicts
1.79 times the share F576 takes of citations nationally.
Of every deficiency written in Texas in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Texas surveyors wrote
F576 findings written in Texas, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure residents were provided reasonable access to receive their mail in a timely manner for 1 of 9 confidential residents (Confidential Resident #1) reviewed. The facility failed to implement a system to distribute incoming mail daily. This failure could place residents at risk of a delay in residents' personal correspondence, financial information, or other time-sensitive materials. The findings include: During a confidential group interview at an undisclosed date and time, 1 of 9 confidential residents confirmed that they had recently been expecting a package on a Saturday and it was not received until the following Monday. …
The short window
Recent years
| Year | Share of Texas citations | vs expected |
|---|---|---|
| 2023 | 0.08% | 0.62× |
| 2024 | 0.26% | 1.96× |
| 2025 | 0.21% | 1.79× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Texas surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction