Based on interview and document review, the facility failed to ensure resident mail was delivered to residents on Saturdays for 3 of 3 residents (R32, R39, R101) who voiced concerns with mail delivery during Resident Council. This had the potential to affect all 136 residents residing in the facility. Findings include: R32's quarterly Minimum Data Set (MDS), dated [DATE], indicated R32 had moderate cognitive impairment. R39's quarterly MDS assessment, dated 6/15/26, indicated R39 was cognitively intact. R101's quarterly MDS assessment, dated 7/11/26, indicated R101 was cognitively intact. During a resident council meeting on 8/26/26, at 10:30 a.m., R32 stated mail was not delivered to residents on the weekends. R39 stated mail was not delivered to residents on Saturdays. …
F576 citations in Minnesota
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Minnesota cites F576 more often than its own record predicts
2.67 times the share F576 takes of citations nationally.
Of every deficiency written in Minnesota in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Minnesota surveyors wrote
F576 findings written in Minnesota, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and document review, the facility failed to ensure that mail was delivered to residents on Saturdays. This had the ability to affect all residents who received mail to the facility.Findings include: R101's annual Minimum Data Set (MDS) dated , 5/21/26, identified R101 as cognitively intact. R85's annual MDS dated [DATE], identified R85 as cognitively intact. During interview on 6/25/26 at 9:57 a.m., R101 stated that if mail comes on Saturday, it is not being delivered until Monday. R85 confirmed that mail gets delivered to the front desk on Saturday and is sorted and delivered on Monday. During interview on 6/25/26 10:54 a.m., the front desk receptionist and business office manager (BOM)-A stated they deliver to residents during the week. …
The short window
Recent years
| Year | Share of Minnesota citations | vs expected |
|---|---|---|
| 2023 | 0.32% | 2.54× |
| 2024 | 0.32% | 2.41× |
| 2025 | 0.31% | 2.67× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Minnesota surveyors cite →
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