Based on interview and record review the facility failed to provide unopened mail to one of four residents sampled for mail delivered to them. Resident (R) 23 reported approximately six months ago four bank statements from her credit union and two personal letters that included checks made out to her were delivered opened to her. This deficient practice violates R23 resident rights and may cause undue emotional stress. Findings Include:On 07/01/2026 at 09:29 AM met with four Residents (R) 169, R130, R185 and R23 and two staff, Activities Director (AD) and Discharge Coordinator (DC), in the conference room to conduct the Resident Council interview. During this interview surveyor asked residents, Is mail delivered unopened and on Saturdays? R23 spoke up and said No. …
F576 citations in Hawaii
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
No F576 citations were recorded in Hawaii for 2025. That means none appear in the CMS file for that year — not that the requirement does not apply.
In the surveyor’s words
What Hawaii surveyors wrote
F576 findings written in Hawaii, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else Hawaii surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction