Based on interview and record review, the facility failed to ensure the resident rights of one Resident (R127) of three residents reviewed for resident rights, related to privacy with opening their own mail. Findings include:On 3/03/26 at 11:03 a.m., a group meeting was held with facility residents to review the facility resident council process. On 3/03/26 at approximately 12:00 p.m., R127 reported two weeks prior they received their mail opened, which upset them. R127 clarified the mail opened by facility staff was a statement from their insurance company, Medicaid or Medicare. R127 said, It (the letter) was addressed to me. It was a statement about payments. R127 explained they had only been made aware by a surveyor there was a resident council meeting and concern review process. …
F576 citations in Michigan
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Michigan cites F576 less often than its own record predicts
0.23 times the national share — cited less often here than elsewhere.
Of every deficiency written in Michigan in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Michigan surveyors wrote
F576 findings written in Michigan, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure the residents' right to receive private and confidential packages, resulting in the loss of personal privacy and independence that could potentially affect all 121 residents in the facility. Findings include: 06/27/23 10:06 AM, a confidential group meeting was held with six residents. They were asked if they receive their mail unopened and on Saturdays. They explained that they receive letters unopened however, they must open packages in front of facility staff. One resident explained that they were unable to receive packages until someone from activities brought it to them so that they could open it in front of them. …
The short window
Recent years
| Year | Share of Michigan citations | vs expected |
|---|---|---|
| 2023 | 0.09% | 0.71× |
| 2024 | 0.09% | 0.66× |
| 2025 | 0.03% | 0.23× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Michigan surveyors cite →
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