Based on record review, observation, and interviews, the facility failed to ensure a resident had the right to reasonable access to a working telephone for 1 (R #13) of 1 (R #13) resident, when R #13's telephone did not function for several weeks and R #13's family was unable to speak with R #13 by telephone. This deficient practice is likely to cause residents to feel alone and isolated if their family is unable to contact them by telephone. The findings are: A. Record review of R #13's Minimum Data Set (MDS; a federally mandated assessment instrument completed by facility staff), dated 07/27/26, revealed an admission date of 07/21/26 with diagnoses of a left femur fracture, chronic obstructive pulmonary disease (COPD; lung disease), rheumatoid arthritis (RA; chronic joint disease causing… …
F576 citations in New Mexico
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New Mexico cites F576 less often than its own record predicts
0.92 times the national share — cited less often here than elsewhere.
Of every deficiency written in New Mexico in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Mexico surveyors wrote
F576 findings written in New Mexico, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews, the facility failed to ensure that residents are able to receive mail on Saturdays for all 83 residents residing at the facility as identified on the census provided by the Administrator (ADM) on 09/23/25. This deficient practice is likely to result in residents not receiving timely communication which could result in feelings of isolation. The findings are: A. On 09/24/25 at 3:00 pm, during the Resident's Council Meeting, the residents stated mail is not delivered on Saturdays and they would like to receive their mail when it is delivered to the facility. R #49 stated he has never received his mail on a Saturday, even when he is waiting for a package. B. …
The short window
Recent years
| Year | Share of New Mexico citations | vs expected |
|---|---|---|
| 2023 | 0.12% | 0.96× |
| 2024 | 0.31% | 2.37× |
| 2025 | 0.11% | 0.92× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else New Mexico surveyors cite →
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