Based on observation, record review, and interview, the facility did not ensure that residents had the right to send and promptly receive mail. This was evident for 11 residents (Residents #47, #13, #80, #99, #102, #136, #172, #212, #108, #113, and #122) reviewed during the Resident Council Meeting Task. Specifically, the facility did not have a procedure in place for residents to send and receive mail on Saturdays.The findings include:The facility's policy titled, Residents' Mail Distribution, dated 01/2026, documented that the Recreation Department staff will sort out mail and deliver it unopened within 24 hours. On weekends or if Recreation Staff are not available, residents can go to the Business Office to check if there is any mail for them. …
F576 citations in New York
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New York cites F576 more often than its own record predicts
1.26 times the share F576 takes of citations nationally.
Of every deficiency written in New York in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New York surveyors wrote
F576 findings written in New York, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review and interviews during the Recertification Survey conducted from 04/15/2025 to 04/23/2025, the facility did not ensure that residents had the right to send and promptly receive mail. This was evident in 8 (Residents #27, #80, #87, #88, #90, #193, #205, and #221) out of 38 total sampled residents. Specifically, the facility did not have a procedure in place for residents to send and receive mail on Saturday. The findings are: The facility policy titled United States Mail with a last revision date of 10/28/2023 documented mail and packages received by the facility mailroom that belongs to a resident will be delivered to the Unit Clerk on each floor for distribution to each resident. …
The short window
Recent years
| Year | Share of New York citations | vs expected |
|---|---|---|
| 2023 | 0.21% | 1.64× |
| 2024 | 0.14% | 1.07× |
| 2025 | 0.15% | 1.26× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else New York surveyors cite →
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