Based on interview and record review the Facility failed to guarantee Residents reasonable telephone access by not providing phone service access for family members to contact residents for four residents (R1, R3, R6, and R14) reviewed for telephone communication in a sample of 14.Findings include: 1. On 6/17/26 at 8:51 am, V24 (R3's Sister/Power of Attorney) stated, I have called and left numerous messages, and no one returns my phone call or the phone just rings and rings, and no one answers it. This has happened on multiple occasions. My sister (R3) discharged from the facility and I called looking for personal items and no one ever calls me back. 2. On 6/17/26 at 9:06 am, V25 (R14's Granddaughter) stated, I have called my grandmother so many times, and the phone just rings and rings. …
F576 citations in Illinois
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Illinois cites F576 less often than its own record predicts
0.52 times the national share — cited less often here than elsewhere.
Of every deficiency written in Illinois in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Illinois surveyors wrote
F576 findings written in Illinois, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to provide mail services to residents on Saturdays. This has the potential to affect all 194 residents residing in the facility. Findings include: On 01/07/2026 at 10:34AM, during the resident council group meeting, R121, R144, and R186 states there is no mail delivered to the residents on Saturdays. Residents state when mail is first delivered, it is first checked by the front office, then the front office gives it to the receptionist, and then the receptionist gives it to the activity department, and then the activity department is who delivers mail to the residents. Residents state they have to wait until the weekdays to get their mail at the facility. Residents state sometimes their mail is opened when they receive it. …
The short window
Recent years
| Year | Share of Illinois citations | vs expected |
|---|---|---|
| 2023 | 0.18% | 1.40× |
| 2024 | 0.12% | 0.89× |
| 2025 | 0.06% | 0.52× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Illinois surveyors cite →
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