Based on interview and policy review, the provider failed to deliver mail daily to ten of ten residents (10, 14, 15, 18, 24, 30, 31, 35, 37, and 38) within twenty-four hours after it was delivered to the nursing home by the local post office. Findings include: 1. Interview on 1/22/26 at 10:00 a.m. during the resident group meeting revealed:*Residents (10, 14, 15, 18, 24, 30, 31, 35, 37, and 38) stated they did not get their mail daily.*Mail was not delivered on Saturdays because there was no one to pass it out.*Activities director M usually delivered the mail to the residents during the weekdays. 2. Interview on 1/22/26 at 11:30 a.m. social services director C revealed she expected residents to be delivered mail on Saturdays. 3. Interview on 1/22/26 at 11:43 a.m. …
F576 citations in South Dakota
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
South Dakota cites F576 more often than its own record predicts
1.44 times the share F576 takes of citations nationally.
Of every deficiency written in South Dakota in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What South Dakota surveyors wrote
F576 findings written in South Dakota, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview, the provider failed to ensure the residents' right was maintained to have their mail delivered to all residents on Saturdays. The resident census was 52.Findings include: Interview on 7/17/25 at 2:18 p.m. with activities coordinator K revealed:*She did not think that the mail was delivered on the weekend. *The activities staff typically delivered mail during the week. *She was unsure whether mail was delivered to the facility on Saturdays.Interview on 7/17/25 at 2:43 p.m. with business manager P revealed: *Mail was delivered to the facility on Saturdays. …
The short window
Recent years
| Year | Share of South Dakota citations | vs expected |
|---|---|---|
| 2024 | 0.22% | 1.72× |
| 2025 | 0.17% | 1.44× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else South Dakota surveyors cite →
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