Based on observation, interview, and record review, the facility failed to ensure three of eight sampled residents (Resident's 1, 2, and 3) were provided privacy when using the telephone. These failures resulted in Resident's 1, 2, and 3 being unable to make personal phone calls without staff's presence and monitoring, violating their rights to private communication. These deficient practices had the potential to cause psychosocial harm, including fear of being overheard when discussing personal information, and feelings of distress and isolation due to lack of communication with family. Findings:During a review of Resident 1's admission Record (Face Sheet), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE]. …
F576 citations in California
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
California cites F576 less often than its own record predicts
0.60 times the national share — cited less often here than elsewhere.
Of every deficiency written in California in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What California surveyors wrote
F576 findings written in California, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the mailedpackage was unopened and delivered for one of two sampled residents (Resident 1). This failure had the potential to violate the resident's rights to receive mail. Findings: Review of the facility's P&P titled Resident Rights revised December 2016 showed the Federal and State laws guarantee certain basic rights to all residents of this facility. …
The short window
Recent years
| Year | Share of California citations | vs expected |
|---|---|---|
| 2023 | 0.08% | 0.63× |
| 2024 | 0.11% | 0.88× |
| 2025 | 0.07% | 0.60× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else California surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction