Based on record review and interview, the facility failed to provide mail service to residents on Saturdays. The Administrator identified 80 residents resided in the facility. Findings: On 09/12/24 at 2:52 p.m. during a Resident Council group meeting with 18 residents in attendance, they stated they were not aware of any mail being delivered on Saturdays. On 09/13/24 at 2:00 p.m., the Social Services Director stated the BOM received the mail from the reception desk and sorts through it. They stated the residents personal mail went in to the Social Service Director's box. The Social Services Director stated they delivered personal mail to the residents. On 09/13/24 at 2:01 p.m., the DON stated the mail was not delivered on the weekends.
F576 citations in Oklahoma
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Oklahoma cites F576 more often than its own record predicts
1.51 times the share F576 takes of citations nationally.
Of every deficiency written in Oklahoma in 2024, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Oklahoma surveyors wrote
F576 findings written in Oklahoma, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews, the facility failed to provide mail delivery to residents on Saturday. The Resident Census and Conditions of Residents identified 77 residents who resided in the facility. Findings: On 11/18/21 at 9:22 a.m., a group meeting was held with ten alert and oriented residents. They all stated the mail came to the facility but did not get distributed every day and especially not on Saturdays. They stated the mail is distributed by social services or the nurses. One resident stated they had not received mail in three weeks and received 19 pieces of mail yesterday. On 11/18/21 at 10:03 a.m., the social services director stated the mail usually came to the facility around 4:00 p.m. to 4:30 p.m. …
The short window
Recent years
| Year | Share of Oklahoma citations | vs expected |
|---|---|---|
| 2023 | 0.06% | 0.44× |
| 2024 | 0.20% | 1.51× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Oklahoma surveyors cite →
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