Based on interview and record review, staff assigned to deliver mail to residents failed to do so for an extended period, and the mail was found piled in an employee's office, undelivered; and some mail was time-sensitive or confidential. This failure involved 9 (#s 6, 7, 8, 9, 10, 11, 12, 13, and 14) residents out of 14 sampled residents. It was also identified that staff did not assist residents with cognitive impairments with opening or understanding the mail. Findings Include:Review of the facility investigation notes for a Facility Reported Event, dated 1/10/25, which was related to undelivered mail, showed:-Residents 6, 7, 8, 9, 10, 11, 12, 13, and 14 had either personal mail, legal mail, or holiday packages sent to the faculty, which were undelivered between October 2024 and the… …
F576 citations in Montana
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Montana cites F576 more often than its own record predicts
1.35 times the share F576 takes of citations nationally.
Of every deficiency written in Montana in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Montana surveyors wrote
F576 findings written in Montana, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation and interview, the facility failed to provide residents their right to send and receive mail, 12 (#s 4, 5, 10, 15, 16, 17, 22, 28, 30, 39, 45, and 48) of 12 sampled residents. This deficiency has the potential to affect all residents in the facility. Findings include: During an interview on 6/22/21 at 1:00 p.m., Resident Group attendees were upset when they expressed their concerns for not receiving mail on Saturdays. During an interview on 6/22/21 at 1:00 p.m., during Resident Group, when asked if mail was delivered unopened and on Saturdays, the Resident Group attendees said no, they did not receive mail on Saturdays. During an interview on 6/23/21 at 3:30 p.m., staff member A stated, .no mail on Saturday . …
What else Montana surveyors cite →
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