Based on observations and interviews, the facility failed to provide reasonable access for phone communication for one (Resident # 28) out of eight residents sampled. Findings include:On 06/01/2026 at 10:00 AM Resident # 28 was observed at the nursing station on the phone discussing personal business around staff and other residents. She stated she doesn't like to make phone calls at the nurse's station because everyone hears her conversation and she doesn't have any privacy. On 06/02/2026 at 1:00 PM and at 4: 45 PM, Resident # 28 was observed lying down in bed. She stated she had told staff a few months ago that she wanted a phone in her room so she could receive and make phone calls. …
F576 citations in Florida
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Florida cites F576 less often than its own record predicts
0.56 times the national share — cited less often here than elsewhere.
Of every deficiency written in Florida in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Florida surveyors wrote
F576 findings written in Florida, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on resident and staff interviews, the facility failed to ensure residents' right to communicate with individuals and entities within and external to the facility were honored by failing to provide mail delivery on Saturdays for 10 of 10 Resident Council Meeting attendees (#51, #44, #16, #3, #30, #33, #64, #11, #40, and #36). The findings include: On 5/26/2021 at 2:00 PM, a meeting was conducted with the facility's Resident Council. The resident group informed the surveyor that they do not receive mail on Saturdays. On 5/26/2021 at 2:28 PM, an interview was conducted with the Activities Director. He was asked who was responsible for getting mail to residents. …
The short window
Recent years
| Year | Share of Florida citations | vs expected |
|---|---|---|
| 2023 | 0.04% | 0.30× |
| 2024 | 0.06% | 0.42× |
| 2025 | 0.07% | 0.56× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Florida surveyors cite →
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