Based on interviews, the facility failed to deliver resident mail in a timely manner to 2 out of 4 residents who receive mail in the facility. ( #48 and #63) Findings: Reviewed Policy titled: Therapeutic Recreation last revised 10/2023 that states Ensure that mail is delivered to the person unopened or postmarked (for outgoing mail) within 24 hours, including Saturday. On 7/11/24 at 10:45 a.m., in an interview with with Resident #48 and Resident #63, stated they are not receiving their mail for 2 or 3 days after it arrives at the facility. On 7/11/24 at 11:00 a.m., in an interview with the Activities Director, stated that Activities deliver the mail but they have to wait until the Business Office sorts it and that can take a few days. …
F576 citations in Maine
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Maine cites F576 more often than its own record predicts
2.01 times the share F576 takes of citations nationally.
Of every deficiency written in Maine in 2024, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Maine surveyors wrote
F576 findings written in Maine, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews, the facility failed to ensure that mail was delivered to all residents on 1 of 6 days, Monday through Saturday. (Saturday) Finding: During a group interview on 4/27/26 at 2:15 p.m., four residents voiced concerns regarding not receiving mail on Saturdays.On 4/30/26 at 1:05 p.m., during an interview, the Senior [NAME] President of Development and Operations confirmed mail was not routinely delivered on Saturdays because mail had previously been lost. The Senior [NAME] President of Development and Operations stated the weekend supervisor will be delivering the mail as needed on Saturdays.
What else Maine surveyors cite →
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