Based on interviews and facility policy review, the facility failed to ensure residents received mail on Saturdays. The findings include: On 10/10/24 at 11:31 AM, during a meeting with the resident council members, the surveyor was informed mail is not delivered on Saturdays. On 10/10/24 at 11:35 AM, the Activity Director stated she delivers mail Monday through Friday, which are the days she works. On 10/14/24 at 4:40 PM, during an interview the Administration stated nobody delivers mail Saturdays. A policy titled Resident Rights noted residents in the facility have the right to send and receive mail promptly.
F576 citations in Arkansas
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Arkansas cites F576 more often than its own record predicts
1.81 times the share F576 takes of citations nationally.
Of every deficiency written in Arkansas in 2024, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Arkansas surveyors wrote
F576 findings written in Arkansas, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview, the facility failed to ensure mail was consistently provided on Saturdays to honor resident rights and prevent potential delays in receipt of mail for residents. This failed practice had the potential to affect all 51 residents who resided in the facility as documented on the Resident Census and Conditions of Residents provided by the Director of Nursing (DON) on 6/13/22. The findings are: 1. On 06/14/22, during individual Resident Council interviews, the residents were asked, Do you receive your mail unopened and daily, including Saturdays? One of the resident council members stated, I don't get mail here. My daughter brings it to me. …
The short window
Recent years
| Year | Share of Arkansas citations | vs expected |
|---|---|---|
| 2023 | 0.15% | 1.22× |
| 2024 | 0.24% | 1.81× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Arkansas surveyors cite →
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