Based on interview and record review, the facility failed to provide mail delivery to residents on Saturdays for 7 of 7 residents interviewed during a Resident Council group interview. (Residents 6, 14, 15, 16, 24, 36, 37) Findings include:During the Resident Council group interview, on 3/18/26 at 10:00 a.m., regular attendees reported that mail was not delivered within the facility on Saturdays. Resident 36 indicated the staff member responsible for mail delivery was not present on weekends, and any mail received by the facility on Saturday was held until Monday before being distributed. …
F576 citations in Indiana
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Indiana cites F576 more often than its own record predicts
1.69 times the share F576 takes of citations nationally.
Of every deficiency written in Indiana in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Indiana surveyors wrote
F576 findings written in Indiana, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview, the facility failed to ensure Saturday's mail was delivered to the residents upon arrival to the post box. This deficient practice had the potential to affect 63 of 63 residents currently residing in the facility.Findings include:During the Resident Council meeting, on 4/10/26 at 10:00 a.m., with 6 residents who were alert and oriented per the Assistant Activity Director, the residents indicated they were not getting their Saturday mail as no Activity Staff was there on the weekends. They were the ones who usually passed it out. The residents indicated they had seen the mail be delivered to the outside mail box but no one went and got it. …
The short window
Recent years
| Year | Share of Indiana citations | vs expected |
|---|---|---|
| 2023 | 0.15% | 1.18× |
| 2024 | 0.08% | 0.59× |
| 2025 | 0.20% | 1.69× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Indiana surveyors cite →
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