Based on observation, staff interview, and policy review the facility failed to ensure that residents were able to receive telephone communications from outside the facility. This had the potential to affect all of the residents residing in the facility. The facility census was 85 residents.Findings include: Observation on 08/24/26 at 8:37 A.M. revealed the facility number (513) [PHONE NUMBER] was dialed. The voicemail greeting indicated to push 1 for nurses' station but it did not work. Observation on 08/24/26 at 1:30 P.M. revealed the facility number (513) [PHONE NUMBER] was dialed. The voicemail greeting indicated to push 1 for the nurses' station but it did not work. Interview on 08/24/26 at 1:45 P.M. …
F576 citations in Ohio
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Ohio cites F576 more often than its own record predicts
1.33 times the share F576 takes of citations nationally.
Of every deficiency written in Ohio in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Ohio surveyors wrote
F576 findings written in Ohio, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on resident interview and staff interview, the facility failed to ensure residents received delivered mail on Saturdays. The had the potential to affect all 74 residents residing in the facility. Findings include:Interview with Resident Council Members (#48, #59, #85, and #88) on 03/04/26 at 2:12 P.M. revealed they do not receive any mail on Saturdays. The residents stated the activity staff distribute mail at the facility.Interview with Director of Life Enrichment #776 one 03/04/26 2:28 P.M. revealed activity staff distribute mail at the facility. Mail received on the weekends gets distributed to residents on Monday.Interview with Business Office Manager #663 on 03/04/26 at 2:41 P.M. revealed mail was dropped off by post office staff in the mail room. …
The short window
Recent years
| Year | Share of Ohio citations | vs expected |
|---|---|---|
| 2023 | 0.10% | 0.78× |
| 2024 | 0.13% | 0.99× |
| 2025 | 0.16% | 1.33× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Ohio surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction