Based on observation and interview, the facility did not ensure that residents have reasonable access to use the telephone, in a place where calls can be made without being overheard. This concern was expressed by 1 (R35) of 12 residents attending the resident council meeting.Residents with a desire to use a facility phone have the options of the receptionist desk, Social Services office, nurse's station or by the vending and ice machines.Findings include:On 9/10/25, at 1:46pm, during the Resident Council meeting, R35 expressed the concern that if you don't have a cell phone there are no phones in resident rooms. …
F576 citations in Wisconsin
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Wisconsin cites F576 less often than its own record predicts
0.94 times the national share — cited less often here than elsewhere.
Of every deficiency written in Wisconsin in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Wisconsin surveyors wrote
F576 findings written in Wisconsin, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on staff and resident interview and record review, the facility did not have a process to ensure mail was delivered on Saturdays. This practice had the potential to affect all 37 residents (R) residing in the facility. The facility did not have a process to deliver mail on weekends. Mail delivered to the facility on Saturdays was not provided to residents until the following Monday. Findings include: The facility's Mail and Electronic Communication policy indicates: .4. Mail and packages will be delivered to the resident within twenty-four hours of delivery on premises or to the facility's post office box (including Saturday deliveries). The facility's admission Agreement indicates: .Your mail will be delivered to your room within 24 hours of receipt at the center. …
The short window
Recent years
| Year | Share of Wisconsin citations | vs expected |
|---|---|---|
| 2023 | 0.06% | 0.44× |
| 2024 | 0.10% | 0.80× |
| 2025 | 0.11% | 0.94× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Wisconsin surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction