Based on observation and resident and staff interview, the facility failed to ensure mail was delivered and unopened, including on Saturday. The census was 78. The findings were: 1. Interview with 5 residents during a group interview on 9/11/24 at 2 PM revealed the mail was locked up and the facility did not deliver mail on Saturdays. Further, the residents revealed mail was sometimes opened by the business office prior to delivery. 2. Interview with the activities director on 9/13/24 at 9:02 AM revealed she sorted through the mail and if it was not postcards or junk mail, she took it to the business office to open. Further, she revealed that mail was not delivered on Saturdays as the business office was closed. 3. …
F576 citations in Wyoming
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Wyoming cites F576 more often than its own record predicts
4.81 times the share F576 takes of citations nationally.
Of every deficiency written in Wyoming in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Wyoming surveyors wrote
F576 findings written in Wyoming, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on resident and staff interview, the facility failed to ensure mail was delivered to residents, including on Saturday. The census was 18. The findings were: 1. Interview with 8 residents during resident council on 7/8/25 at 2:08 PM revealed purchasing and receiving received all mail and was closed on the weekends. The residents revealed the closure of purchasing and receiving resulted in mail delivery not being performed on Saturdays. 2. Interview with quality assurance manager on 7/10/25 at 9:59 AM confirmed mail was not delivered on Saturdays because the facility did not have anyone available to receive it from the post office. Further interview revealed the post office added all mail received on the weekends to a box of mail which was delivered the following Monday.
The short window
Recent years
| Year | Share of Wyoming citations | vs expected |
|---|---|---|
| 2024 | 1.78% | 13.61× |
| 2025 | 0.56% | 4.81× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Wyoming surveyors cite →
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