Based on interview and record review, the facility failed to ensure that residents received mail for 11 of 14 confidential residents reviewed for rights to forms of communication for 1 of 1 facility reviewed for mail being delivered on Saturdays. The facility failed to have a system in place to ensure that residents received their mail on all days that mail was delivered by the United States Postal Service. This failure could result in a decline in residents' psychosocial well-being and potentially cause them to feel disconnected from family, friends, and current world issues. …
F576
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Every F576 citation surveyors wrote nationally that year.
Distinct nursing homes with at least one F576 finding.
The harm level
How severely F576 is cited
0.0% of citations found actual harm or worse (level G and above).
| Severity | Isolated | Pattern | Widespread |
|---|---|---|---|
| Immediate jeopardy | J— | K— | L— |
| Actual harm | G— | H— | I— |
| No harm, potential for more than minimal | D17632.1% | E17932.7% | F8215.0% |
| No harm, potential for minimal | A— | B152.7% | C9617.5% |
In the surveyor’s words
What an F576 citation says
One finding from each severity level, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on review of facility policy, record review, observation, and interview, the facility failed to deliver mail to residents on Saturdays, for all residents living at the facility. Findings include: Review of the facility policy titled .Resident Rights with an effective date of 07/01/26, page 8, revealed, I. Mail. The resident has the right to privacy in written communications, including the right to: 1. Send and promptly receive mail that is unopened; and 2. Have access . During an interview on 08/19/26 at 2:45 PM, during the Resident Council (RC) Meeting, the RC President, Resident (R)9 answered no, never when the group was asked if mail is received unopened on Saturdays, adding, I've never received any mail on a Saturday. The other members nodded their heads in agreement. …
Co-occurrence
Cited alongside F576
Of the 2025 surveys that cited F576, these tags appeared in the same inspection more often than chance would predict.
- F76131.7% of F576 surveys · 2.4× chance
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F81243.7% of F576 surveys · 2.4× chance
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F65632.5% of F576 surveys · 2.3× chance
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F88054.8% of F576 surveys · 2.1× chance
Provide and implement an infection prevention and control program.
- F68938.9% of F576 surveys · 1.7× chance
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Cited in the same inspection, not caused by one another.
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