Based on staff interviews and review of facility records, it was determined that the facility failed to disseminate mail delivered to the facility for the residents. This was evident for 1 (Residents #167) out of 4 residents reviewed during the survey. The findings are: On 04/23/2025 at 10:58 AM, complaint MD00208416 was reviewed. Complaint MD00208416 indicated that Resident #167 mentioned that the facility's Business Office is holding resident mail longer than they should. On 04/23/2025 at 11:31 AM, the surveyor attempted to contact Resident #167 via telephone for an interview. Resident #167 did not answer the telephone call; therefore, the surveyor left a voicemail message on 4/23/2025 at 11:33 AM. …
F576 citations in Maryland
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Maryland cites F576 less often than its own record predicts
0.28 times the national share — cited less often here than elsewhere.
Of every deficiency written in Maryland in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Maryland surveyors wrote
F576 findings written in Maryland, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation and staff interview, it was determined that facility staff failed to ensure a resident received mail. This was evident for 1 (#5) of 8 residents reviewed during a complaint survey. The findings include: During an observation of the facility activity area on the first floor on 03/04/26 at 2 pm, an unopened letter addressed to Resident #5 was observed in the activity area. The letter to Resident #5 was from the local county DHS program and was stamped 10/24/25. A review of Resident #5's closed record revealed that Resident #5 was admitted to the facility on [DATE] and was discharged home on [DATE]. …
The short window
Recent years
| Year | Share of Maryland citations | vs expected |
|---|---|---|
| 2023 | 0.17% | 1.34× |
| 2025 | 0.03% | 0.28× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Maryland surveyors cite →
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