Based on policy review and resident and staff interviews, it was determined that the facility failed to ensure the resident has the right to privacy when receiving mail and packages for two of 29 residents reviewed (Residents 4 and 110).Findings include: Review of the facility policy, titled REC214 Patient/Resident Mail Delivery with a last revised and reviewed date of July 17, 2026, revealed Patients/Residents have the right to privacy in written communications, to send and promptly receive unopened mail and other letters, packages, and other materials delivered to the Center/Community, including those delivered through a means other than a postal service, and to have access to stationery, postage, and writing implements at their own expense. Procedure: 1. …
F576 citations in Pennsylvania
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Pennsylvania cites F576 less often than its own record predicts
0.78 times the national share — cited less often here than elsewhere.
Of every deficiency written in Pennsylvania in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Pennsylvania surveyors wrote
F576 findings written in Pennsylvania, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on group interview and staff interviews, it was determined that the facility failed to provide access to mail delivered on Saturdays for three of 8 residents (Residents R200, R201, and R202). Findings include: During the group interview on 8/30/23, at 9:45 a.m. three of eight residents verbalized a concern that the facility holds all mail delivered Saturdays until Monday. During an interview on 8/31/23, at 12:35 p.m. Licensed Practical Nurse Employee E1 stated that mail is delivered by Activities department staff, Monday through Friday. During an interview on 8/31/23, at 12:40 p.m. Activities Department Employee E2 stated that during the week, Activities staff receive the mail from Administrative Employee E3. …
The short window
Recent years
| Year | Share of Pennsylvania citations | vs expected |
|---|---|---|
| 2023 | 0.19% | 1.50× |
| 2024 | 0.05% | 0.40× |
| 2025 | 0.09% | 0.78× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Pennsylvania surveyors cite →
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