Based on review of facility policy and interviews, the facility failed to ensure resident's received their mail in a timely manner and unopened. This deficient practice had the potential to effect all residents in the facility that received mail. Findings include: Review of the undated facility policy titled Mail Distribution documented, To ensure that each patient's/resident's personal mail (incoming and outgoing) is handled in a private and confidential manner. It is the Facility's policy to: 1. Distribute all incoming mail to the addressed patient/resident unopened and within the same day on which it was delivered to the Activity Department. Procedures: 1. The Activity Staff or Designated Staff or Volunteer will: A. …
F576 citations in South Carolina
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
South Carolina cites F576 more often than its own record predicts
1.86 times the share F576 takes of citations nationally.
Of every deficiency written in South Carolina in 2023, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What South Carolina surveyors wrote
F576 findings written in South Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on review of facility policy, record review, observation, and interview, the facility failed to deliver mail to residents on Saturdays, for all residents living at the facility. Findings include: Review of the facility policy titled .Resident Rights with an effective date of 07/01/26, page 8, revealed, I. Mail. The resident has the right to privacy in written communications, including the right to: 1. Send and promptly receive mail that is unopened; and 2. Have access . During an interview on 08/19/26 at 2:45 PM, during the Resident Council (RC) Meeting, the RC President, Resident (R)9 answered no, never when the group was asked if mail is received unopened on Saturdays, adding, I've never received any mail on a Saturday. The other members nodded their heads in agreement. …
What else South Carolina surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction