Based on interview and record review, the facility failed to ensure residents received mail on regular mail delivery days, as identified by the United States Postal Service (USPS), including Saturdays. The facility census was 85.Review of the facility's undated policy, Resident Rights, showed the following:-It is the purpose of this facility to meet the Federal and State Mandate in respect to resident rights;-The residents have a right to a dignified existence, self-determination and communication with and access to people and services inside and outside the facility;-The residents have a right to communicate freely; During a group interview on 04/15/26 at 2:00 P.M., Resident #15 and Resident #68 said residents did not receive mail on Saturdays. …
F576 citations in Missouri
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Missouri cites F576 more often than its own record predicts
2.51 times the share F576 takes of citations nationally.
Of every deficiency written in Missouri in 2025, this is the portion that was F576.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Missouri surveyors wrote
F576 findings written in Missouri, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interview and record review, the facility failed to ensure residents had access to mail delivered on the weekend. This had the potential to affect all residents at the facility. The census was 46. Review of the facility's Residents' Right policy, revised December 2016, showed: -Policy Statement: -Employees shall treat all residents with kindness, respect, and dignity; -Policy Interpretation and Implementation: -Federal and state laws guarantee basic rights to all residents of this facility. …
The short window
Recent years
| Year | Share of Missouri citations | vs expected |
|---|---|---|
| 2023 | 0.26% | 2.05× |
| 2024 | 0.10% | 0.79× |
| 2025 | 0.29% | 2.51× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Missouri surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction