Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in West Virginia. Pick another state for the same tag.
Against expectation — 2025
West Virginia cites F585 more often than its own record predicts
Versus expected share2.69×
2.69 times the share F585 takes of citations nationally.
Share of West Virginia citations1.72%
Of every deficiency written in West Virginia in 2025, this is the portion that was F585.
West Virginia1.72%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What West Virginia surveyors wrote
F585 findings written in West Virginia, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedAugust 13, 2026
Based upon staff interviews and record review, the facility failed to follow the grievance policy regarding resident / resident representative's concerns related to pest control. This was found to be true for one (1) of one residents reviewed during the complaint survey process. Resident identifiers: #87. Facility census: 88.Findings included: a) Resident #87A review of the grievances and concerns log presented by the facility on 08/10/26 in the afternoon, found no complaints or concerns logged by the facility for bed bugs for the last twelve months. Interviews were conducted with the two (2) staff members who sat at the facility's front desk on 08/11/26 at 9:20 AM. …
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