Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in Alabama. Pick another state for the same tag.
Against expectation — 2025
Alabama cites F585 more often than its own record predicts
Versus expected share2.33×
2.33 times the share F585 takes of citations nationally.
Share of Alabama citations1.49%
Of every deficiency written in Alabama in 2025, this is the portion that was F585.
Alabama1.49%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Alabama surveyors wrote
F585 findings written in Alabama, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedDecember 11, 2025
Based on record review, interviews, and review of facility policy, the facility failed to identify a concern as a grievance for one of 36 sampled residents (Resident (R) 178). Family Member (F) 178 requested a meeting with the facility and voiced a concern on behalf of R178 related to the physical condition of the resident upon the resident's discharge from the facility; however, the facility did not identify the concern as a grievance and did not provide any resolution to the concern. The failure has the potential to affect resident and/or family members by not having their grievances/concerns resolved in a timely manner. …
C · No harm, potential for minimal, widespreadAugust 30, 2018
Based on observations and interviews, the facility failed to display the process for filing grievances in prominent locations throughout the facility.
This was observed on three of three days of the survey and had the potential to affect all 109 residents who reside in the facility.
Findings Include:
An observation of the facility on 8/28/18, revealed there was no information posted in the facility regarding the procedure used to file a grievance.
During the resident council meeting on 8/29/18 at 10:00 AM, the 10 residents in attendance were asked if they knew how to file a grievance. Two residents stated they would tell any staff member they saw. …
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