Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in Connecticut. Pick another state for the same tag.
Against expectation — 2025
Connecticut cites F585 more often than its own record predicts
Versus expected share1.26×
1.26 times the share F585 takes of citations nationally.
Share of Connecticut citations0.81%
Of every deficiency written in Connecticut in 2025, this is the portion that was F585.
Connecticut0.81%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Connecticut surveyors wrote
F585 findings written in Connecticut, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedSeptember 2, 2026
Based on review of the clinical record, review of facility policy and procedures, review of facility documentation, and interviews for one of three sampled residents (Resident #70) reviewed for allegation of mistreatment, the facility failed to ensure that a grievance report was filed and completed when a resident expressed concern regarding care. The findings include:Resident #70's diagnoses included lymphedema, atrial fibrillation, morbid obesity, and chronic obstructive pulmonary disease. …
B · No harm, potential for minimal, patternJuly 9, 2026
Based on observation, facility documentation, facility policy and interviews for 1 of 9 residents (Resident #114) reviewed for grievances, the facility failed to ensure a grievance was investigated and reviewed with the resident and resident representative for satisfaction. The findings include: Resident #114's diagnoses included chronic obstructive pulmonary disease, major depressive disorder and generalized anxiety disorder.A Quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #114 was cognitively intact and independent for self-care and mobility.Interview with Resident #114 on 6/30/26 at 12:30 PM indicated that a grievance was filed for lost items in December 2025 and he/she remained very upset that he/she was never reimbursed. …
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