Based on interview and record review, the facility failed to address a resident's grievances in a timely manner. This applies to 1 of 3 residents (R1) reviewed for grievances in a sample of 3.The findings include: R1's face sheet showed he was admitted to the facility with diagnoses including chronic obstructive pulmonary disease, diabetes mellitus, atrial fibrillation, hypertension, osteoarthritis, chronic kidney disease, cardiac pacemaker, abnormalities of gait & mobility, bipolar disorder, affective mood disorder, and peripheral vascular disease. R1's MDS (Minimum Data Set) dated 04/13/26 showed R1 was cognitively intact. On 06/16/26 at 10:32 AM, R1 said he was waiting to hear about several things that he had filled out the grievance form. …
F585 citations in Illinois
Grievances · Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Illinois cites F585 less often than its own record predicts
0.51 times the national share — cited less often here than elsewhere.
Of every deficiency written in Illinois in 2025, this is the portion that was F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Illinois surveyors wrote
F585 findings written in Illinois, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, interview, and record review, the facility failed to provide the grievance policy to residents. This applies to 4 of 4 residents (R83, R101, R134, and R130) reviewed for grievances in a sample of 32. The findings include: On April 17, 2025, at 10:32 AM, the Resident Meeting was held. R83, R101, R134, and R130 were present. R83 said the residents had been asking for copies of the grievance policy and information on how to file a grievance since November 2024. R83 said they had not seen the grievance policy yet. R83 said she was told if they have a grievance, to see a staff member. R83 said she invited V11 (Social Service Director) to come to the meeting to explain the grievance policy, but it was not discussed during the meeting. …
The short window
Recent years
| Year | Share of Illinois citations | vs expected |
|---|---|---|
| 2023 | 0.26% | 0.42× |
| 2024 | 0.45% | 0.72× |
| 2025 | 0.33% | 0.51× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Illinois surveyors cite →
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