Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in Maryland. Pick another state for the same tag.
Against expectation — 2025
Maryland cites F585 more often than its own record predicts
Versus expected share1.33×
1.33 times the share F585 takes of citations nationally.
Share of Maryland citations0.86%
Of every deficiency written in Maryland in 2025, this is the portion that was F585.
Maryland0.86%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Maryland surveyors wrote
F585 findings written in Maryland, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedAugust 26, 2026
Based on observations, record reviews, and interviews, it was determined that the facility failed to establish and implement a comprehensive grievance policy and procedure, failed to make required grievance information available to residents and their representatives, and failed to provide a complainant with a written grievance decision. This was evident for one (Resident #128) of four residents investigated for complaints (Complaint #305273), and this deficient practice has the potential to impact all residents. The findings include:
1) On 6/23/26 at 1:29 PM, the Maryland Office of Health Care Quality (OHCQ) received a complaint (#305273) from a family member of Resident #128 regarding medication administration. …
C · No harm, potential for minimal, widespreadMay 6, 2022
Based on review of facility documents and interviews of facility staff, and resident council, it was determined that the facility failed to act promptly upon the resident council's grievances and concerns. All residents have the potential to be affected by the concerns raised by the resident council.
The findings include.
The resident council meeting minutes for meetings held on 11/22/21, 12/9/21, and 4/18/22 were reviewed on 4/22/22. The resident concerns that were identified on 11/22/21 minutes continued to be an issue with the resident council meeting on 4/18/22. Resident council concerns from the 11/22/21 meeting minutes included concerns related to the housekeeping/laundry department lost clothing and lack of cleanliness. …
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