Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in New Jersey. Pick another state for the same tag.
Against expectation — 2025
New Jersey cites F585 less often than its own record predicts
Versus expected share0.57×
0.57 times the national share — cited less often here than elsewhere.
Share of New Jersey citations0.37%
Of every deficiency written in New Jersey in 2025, this is the portion that was F585.
New Jersey0.37%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Jersey surveyors wrote
F585 findings written in New Jersey, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedJuly 28, 2026
Based on interviews, record review, and review of pertinent facility documentation, it was determined that the facility failed to ensure grievances were documented on the facility grievance form and responses were documented according to facility policy for 1 of 32 residents sampled (Resident #150). This deficient practice was evidenced by the following:On 7/21/26 at 10:20 AM, the surveyor interviewed Resident #150, who was seated up in their bed, and who stated that they have had concerns in the past with the care that was given by the Certified Nursing Aides (CNA) which included not giving incontinent care in a timely manner, not giving incontinent care appropriately, and dropping their computer. …
B · No harm, potential for minimal, patternJune 16, 2025
Complaint #: NJ186633
Based on interviews, Medical Record (MR) review, and review of other pertinent facility documentation on 5/28/25 and 5/30/25, it was determined that the facility failed to provide a resident (Resident #2), who voiced a grievance, a written summary of the investigation in accordance with the facility's Grievance Policy. The deficient practice was identified for 1 of 3 residents, Resident #2, and evidenced by the following:
According to the Admitting Face Sheet, Resident #2 had diagnoses which included but were not limited to: Iron Deficiency Anemia, Unspecified, Encounter for Orthopedic Aftercare Following Surgical Amputation, Acquired Absence of Right Leg Below Knee, and Morbid (Severe) Obesity Due to Excess Calories. …
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