Based on observation, interview, and record review, the facility failed to follow a grievance policy signed by the facility and resident upon resident admission to include completing a grievance form and prompt resolution of grievance for 1 (Resident #16) of 1 sampled resident. On 08/19/2024 at 10:30 AM, Resident #16 reported a lost tablet. A family member at bedside reported the tablet purchased by family was lost or stolen while the resident was in the facility. The family member reported Administration was made aware, and an investigation was supposed to be initiated. On 08/20/2024 at 2:44 PM, the Assistant Director of Nursing (ADON) was interviewed regarding Resident #16's family member reporting the missing tablet to the Administrator. …
F585 citations in Arkansas
Grievances · Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Arkansas cites F585 less often than its own record predicts
0.28 times the national share — cited less often here than elsewhere.
Of every deficiency written in Arkansas in 2024, this is the portion that was F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Arkansas surveyors wrote
F585 findings written in Arkansas, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Complaint # (AR 783) was substantiated, all or in part, with these findings. Based on record review and interview, the facility failed to ensure residents and/or families were informed of names, addresses, and telephone numbers of all pertinent State regulatory and informational agencies, as well as resident advocacy groups including the ombudsman, to facilitate residents' ability to contact these entities as desired and to honor resident rights for 7 (Residents #1, 5, 7, 8, 9 ,10, and 11) of 7 residents/families who were interviewed related to these rights. This failed practice had the potential to affect all 118 residents as documented on the alphabetical Census list provided by the Administrator on 11/16/20. The findings are: 1. …
The short window
Recent years
| Year | Share of Arkansas citations | vs expected |
|---|---|---|
| 2023 | 0.15% | 0.25× |
| 2024 | 0.18% | 0.28× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Arkansas surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction