Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in North Dakota. Pick another state for the same tag.
Against expectation — 2024
North Dakota cites F585 less often than its own record predicts
Versus expected share0.78×
0.78 times the national share — cited less often here than elsewhere.
Share of North Dakota citations0.49%
Of every deficiency written in North Dakota in 2024, this is the portion that was F585.
North Dakota0.49%
National0.63%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What North Dakota surveyors wrote
F585 findings written in North Dakota, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedAugust 8, 2024
Based on record review and resident and staff interviews, the facility failed to follow the grievance process for 2 of 2 sampled residents (Resident #99 and #133) with concerns regarding treatment from staff during cares. Failure to act upon resident grievances is a violation of resident's rights and may result in resident dissatisfaction.
Findings include:
The facility failed to provide a policy.
- During an interview on 08/05/24 at 1:25 p.m., Resident #133 stated on the night of admission, he/she pushed the call light multiple times. A certified nurse aide (CNA) (#5) came to the doorway and yelled, What the [explicit comment] do you want? This happened again the same night. …
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