Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in Florida. Pick another state for the same tag.
Against expectation — 2025
Florida cites F585 more often than its own record predicts
Versus expected share2.60×
2.60 times the share F585 takes of citations nationally.
Share of Florida citations1.67%
Of every deficiency written in Florida in 2025, this is the portion that was F585.
Florida1.67%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Florida surveyors wrote
F585 findings written in Florida, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
D · No harm, potential for more than minimal, isolatedAugust 24, 2026
Based on observation, interview, and record review, the facility failed to follow their grievance process for 1 of 3 sampled resident transferred to the hospital with the potential of missing personal items, as evidenced by the failure to timely respond to and resolve a grievance for Resident #1.The findings included:Review of the policy Personal Property and Missing Items, revised 01/2024, documented in part, Procedure: . 6. The residents' personal belongings shall be inventoried and documented upon admission; resident and/or responsible party are encouraged to notify staff when items are provided to facility so inventory can be updated accordingly. 7. …
C · No harm, potential for minimal, widespreadApril 19, 2018
Based on record review and interview, the facility failed to implement a grievance program for both resident council meetings and general resident and/or family grievances.
Findings:
Review of the last 6 months of resident council meeting minutes revealed resident #7 voiced a grievance at the resident council meeting on 10/12/17 and no formal grievance was written. At the 11/9/17 resident council meeting, residents #8 and #13 voiced grievances and no formal grievances were written. At the 12/14/17 resident council meeting, resident #7 voiced a grievance and no formal grievance was written. At the 1/18/18 resident council meeting, resident #7 voiced a different complaint and no formal grievance was written. …
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction