Based on resident and staff interviews, clinical record review, and facility policy, the facility failed to make prompt efforts to resolve a grievance and issue a written decision/ response, per regulation and per policy for one resident, #33. The deficient practice could compromise a resident's basic safety, psychosocial well-being and serve as a breach of trust between the resident and the facility.Findings include:Resident #33 was admitted on [DATE] with diagnosis including paranoid schizophrenia, essential hypertension, chronic obstructive pulmonary disease, and idiopathic progressive neuropathy.Review of the quarterly MDS (minimum data set) dated January 20, 2026 revealed a BIMS (brief interview of mental status) score of 15, indicating that the resident was cognitively intact. …
F585 citations in Arizona
Grievances · Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2024
Arizona cites F585 less often than its own record predicts
0.24 times the national share — cited less often here than elsewhere.
Of every deficiency written in Arizona in 2024, this is the portion that was F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Arizona surveyors wrote
F585 findings written in Arizona, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else Arizona surveyors cite →
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