Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in Maine. Pick another state for the same tag.
Against expectation — 2024
Maine cites F585 less often than its own record predicts
Versus expected share0.42×
0.42 times the national share — cited less often here than elsewhere.
Share of Maine citations0.26%
Of every deficiency written in Maine in 2024, this is the portion that was F585.
Maine0.26%
National0.63%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Maine surveyors wrote
F585 findings written in Maine, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
E · No harm, potential for more than minimal, patternJuly 1, 2026
Based on review of the facility grievance policy and procedure and interviews, the facility failed to have a mechanism for residents to file grievances anonymously for all residents able to file grievances.On 7/1/26, a review of the facility 'Resident's Grievance Policy and Procedure' was completed. The policy makes no mention of a method for a resident to file a grievance anonymously. On 7/1/26 at 10:45 a.m., in an interview with the surveyor, the Activity Director stated she has not seen the facility 'Resident Grievance Policy/Procedure' or the grievance form. She stated she does not know of any process for resident to file a grievance anonymously. …
C · No harm, potential for minimal, widespreadAugust 28, 2024
Based on interviews and record review the facility failed to develop and implement a grievance policy which includes the resident's rights to a grievance, how to file and/or access grievance forms including anonymously and the response or resolution to grievances.
Findings:
On 8/27/24 at 1:30 p.m. during an interview with resident council members. Residents #32, #35, and #40 were unaware that they could file a grievance, how to make a formal grievance, or that a grievance could be filed anonymously. Resident #32 stated on each unit there is a box where he/she believes a resident can make a complaint. He/she stated the box on the [NAME] Unit is behind the medication cart, inaccessible and too high for residents to reach in wheelchairs. …
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