Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in Alaska. Pick another state for the same tag.
Against expectation — 2025
Alaska cites F585 more often than its own record predicts
Versus expected share2.49×
2.49 times the share F585 takes of citations nationally.
Share of Alaska citations1.60%
Of every deficiency written in Alaska in 2025, this is the portion that was F585.
Alaska1.60%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Alaska surveyors wrote
F585 findings written in Alaska, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
F · No harm, potential for more than minimal, widespreadMarch 6, 2026
Based on observation, interview, and record review, the facility failed to ensure:1) accurate grievance officer contact information was available to residents and representatives through required postings or individual notice, and2) clear instructions were provided on how to file and submit grievances, as grievance forms and admission information did not include submission instructions.These failed practices resulted in all residents (based on a census of 18) and resident representatives not having reliable access to the grievance process due to inaccurate grievance officer identification and unclear submission instructions. …
C · No harm, potential for minimal, widespreadOctober 26, 2018
Based on record review and interview the facility failed to ensure the facility's grievance policy had all the required information. Specifically, the grievance policy did not identify the Grievance Officer (GO) was responsible for: 1) receiving and tracking grievances through to their conclusions, 2) maintaining confidentiality of all information associated with grievances, and 3) coordinating with state and federal agencies as necessary in light of specific allegations. Additionally, the grievance policy did not address: 1) taking immediate action to prevent further potential violations of any resident right while the alleged violation is being investigated, and 2) immediately reporting all alleged violations involving neglect, abuse, including injuries of unknown source, and/or… …
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