Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in New Mexico. Pick another state for the same tag.
Against expectation — 2025
New Mexico cites F585 less often than its own record predicts
Versus expected share0.50×
0.50 times the national share — cited less often here than elsewhere.
Share of New Mexico citations0.32%
Of every deficiency written in New Mexico in 2025, this is the portion that was F585.
New Mexico0.32%
National0.64%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Mexico surveyors wrote
F585 findings written in New Mexico, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
H · Actual harm, patternSeptember 10, 2019
Based on record review, interview and observation, the facility failed to make prompt efforts to resolve a resident grievance for 1 of 1 (R #s 32) residents reviewed. This deficient practice is likely to result in continued resident to resident abuse and the residents' rights not being honored. The findings are:
Findings for R #32:
[NAME] On 08/07/19 at 10:39 am, during an interview, R #32 stated My roommate tells me all the time that she is going to steal everything I have and she steals from me all the time. She stated The other day she stole my walker and left it all the way down the long hall. She told me, if I wanted it back, I had to go get it and if I wanted to keep it, I should take care of it. …
D · No harm, potential for more than minimal, isolatedJuly 23, 2026
Based on record review and interview, the facility did not respond to or follow up on resident grievances related to room changes and privacy concerns for 1 (R #11) of 1 (R #11) resident. If the facility is not ensuring grievances are answered without delay, then residents are likely at risk of feeling isolated, to experience continued concerns, and feel as though their issues were unimportant to the facility. The findings are: A. Record review of the facility's Grievance/Concern policy, dated 06/01/96, revealed the following:1. The patient or resident representative were provided with the Grievance/Concern policy which informed them of their right to voice grievances or concerns and the process for doing so.2. …
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