Based on observations, interviews, and record reviews conducted during a survey, the facility failed to ensure prompt efforts were made to resolve resident grievances for the Resident Council and four (Resident #5, Resident #13, Resident #12, and Resident #8) of four residents reviewed for grievances. Specifically, 1) the Resident Council expressed concerns related to dignity, respect, and nursing care concerns in 05/2026, 06/2026, and 07/2026 and there was no documented evidence of a facility attempt to address or resolve their grievances, 2) Resident #5 and their Resident Representative #3 repeatedly expressed concerns related to roommate incompatibility and there was no documented evidence the facility conducted a grievance investigation or attempted to resolve Resident #5's concerns… …
F585 citations in New York
Grievances · Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New York cites F585 more often than its own record predicts
1.14 times the share F585 takes of citations nationally.
Of every deficiency written in New York in 2025, this is the portion that was F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New York surveyors wrote
F585 findings written in New York, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review, observation, and interviews, the facility failed to file and resolve grievances according to professional standards. Specifically, the facility failed to ensure that residents and staff understood the grievance process and knew how to file a grievance within the facility.Findings include: Facility policy titled Grievance Policy dated 12/2025, documents grievance forms will be readily accessible on each unit or designated common areas within the facility. These items will be available in a location that is discreet and easily visible to all residents and families. …
The short window
Recent years
| Year | Share of New York citations | vs expected |
|---|---|---|
| 2023 | 0.62% | 1.02× |
| 2024 | 0.77% | 1.22× |
| 2025 | 0.73% | 1.14× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else New York surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction