Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F585 in South Carolina. Pick another state for the same tag.
Against expectation — 2024
South Carolina cites F585 less often than its own record predicts
Versus expected share0.77×
0.77 times the national share — cited less often here than elsewhere.
Share of South Carolina citations0.48%
Of every deficiency written in South Carolina in 2024, this is the portion that was F585.
South Carolina0.48%
National0.63%
Share of all citations that were F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What South Carolina surveyors wrote
F585 findings written in South Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
E · No harm, potential for more than minimal, patternJuly 22, 2026
Based on interview, record review, and review of facility policy, the facility failed to make prompt efforts to resolve grievances voiced through Resident Council, and for two (Resident R76 and R3) of 31 residents in the sample. The facility failed to document, track, investigate, and communicate resolutions for residents' grievances in accordance with its policy. This failure had the potential to delay facility oversight and intervention when residents expressed concerns related to unmet needs and staff responsiveness.
Review of the facility's policy titled Patient/Resident Council or Group revised 11/04/24 revealed, The staff liaison will attempt to follow up on and provide feedback on the Council's/Group concerns and recommendations. …
C · No harm, potential for minimal, widespreadSeptember 20, 2018
Based on observations and interview, the facility failed to support the residents' right to voice grievances by failure to post the grievance policy/procedure including how to contact the grievance official for residents and/or their representatives on 2 of 2 units.
The findings included:
Observations throughout the survey revealed that the grievance policy/procedure was not readily accessible to residents and/or resident representatives. It was not posted anywhere in the facility.
During an interview on 9/18/18 at 4:40 PM, the Director of Nurses stated that the grievance policy was only reviewed with the family on admission. …
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