Based on surveyor observation, clinical record review, and staff and resident interviews, the facility failed to inform residents how to file a grievance or complaint. Additionally, the facility failed to implement the grievance policy to ensure the prompt resolution of all grievances, for 9 of 9 residents reviewed during the Resident Council meeting, Resident ID #s 4, 6, 9,14, 20, 22, 24, 26, and 29.Findings are as follows:Review of an undated document titled Grievance procedure/Conflict Resolution states in part, .Any person with a grievance, complaint or concern is urged to complete a 'Grievance/Complaint form' that is available at each nurses' station or voice it directly to the Administrator/designee .staff members are responsible to assist as necessary.the grievance/complaint is to… …
F585 citations in Rhode Island
Grievances · Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Rhode Island cites F585 less often than its own record predicts
0.27 times the national share — cited less often here than elsewhere.
Of every deficiency written in Rhode Island in 2025, this is the portion that was F585.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Rhode Island surveyors wrote
F585 findings written in Rhode Island, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on surveyor observation, record review, staff and resident interview, it has been determined that the facility failed to identify a Greivance Official who is responsible for overseeing the grievance process, receiving and tracking grievances through to their conclusions and to implement a system to ensure that residents continue to be aware of the grievance process for 8 of 8 residents reviewed during the Resident Council meeting, Resident ID #'s 4, 13, 43, 47, 51, 69, 135, and 138. Findings are as follows: During the Resident Council meeting on 10/7/2021 at approximately 1:30 PM, all of the above stated residents revealed that they were unaware of how to file a grievance. …
What else Rhode Island surveyors cite →
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