Based on information obtained during the resident group meeting, and a review of facility documents, the facility staff failed to ensure that 5 of 5 residents in the group meeting knew the location of the list of contact names, addresses, and phone numbers of the State agencies, ombudsman and adult protective services.The findings included:On 4/22/26 at 11:00 AM, a Resident Group meeting was held with the Resident Council President and four residents who regularly attend the group. There was a consensus among all attending the meeting that they were unaware of how to contact the relevant agencies, such as the ombudsman, adult protective services, or other state offices. On 4/23/26 at 11:30 AM, an interview was conducted with the Director of Activities. …
F574 citations in Virginia
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Virginia cites F574 more often than its own record predicts
3.95 times the share F574 takes of citations nationally.
Of every deficiency written in Virginia in 2025, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Virginia surveyors wrote
F574 findings written in Virginia, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation and interview, the facility failed to provide the email address of the State Long-Term Care Ombudsman, in the posted information on the wall by the elevators on the ground, first and second floors. The findings include: On 7/19/22 at 2:30 PM, this surveyor reviewed the information posted on the wall by the elevators on the ground, first and second floors. It was observed that the information included the mailing address and phone number of the State Long-Term Care Ombudsman but was missing the email address. On 7/20/22 at 7:00 AM, RN (registered nurse) #1 confirmed the email address was not included in the information posted on the wall. …
The short window
Recent years
| Year | Share of Virginia citations | vs expected |
|---|---|---|
| 2024 | 0.05% | 1.01× |
| 2025 | 0.15% | 3.95× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Virginia surveyors cite →
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