Based on interviews and records review, the facility failed to ensure residents and staff were informed of their rights to file their complaints with the Ombudsman and where to find the Ombudsman posted information, for 1 of 1 sampled resident and staff reviewed for this conncern. The findings included: During an interview with the Resident Council President on 09/14/22 at 2:18 PM, she reported that she never heard about the word Ombudsman. She also informed that she did not know where the Ombudsman information was posted. She said that they meet every month and that she has been the President of the Resident Council for nearly a year, and they never discussed how to file a complaint with the Ombudsman. …
F574 citations in Florida
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
No F574 citations were recorded in Florida for 2025. That means none appear in the CMS file for that year — not that the requirement does not apply.
In the surveyor’s words
What Florida surveyors wrote
F574 findings written in Florida, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on interviews and observation, it was determined the facility failed to inform residents about the location of the Ombudsman's contact information. The findings included: During the Resident Council meeting held on 06/25/19 at 2:00 PM, residents were asked if they knew where the ombudsman contact information was posted. None of the 12 residents present during that meeting provided an affirmative answer. Everyone questioned said that they did not know. The Resident Council President, also present during that meeting, reported that she has been living at the facility for two years. …
What else Florida surveyors cite →
Deficiency Index is independent and is not affiliated with, endorsed by, or approved by CMS, Medicare, or any government agency. About this data · Report a correction