Based on resident interviews, observation, and staff interview, the facility failed to ensure the full contact information for the Office of Health Facilities Licensure and Certification (OHFLAC) was posted for the residents. This was a random opportunity for discovery during the required resident council meeting during the Long-Term Care Survey Process. Census: 53. Findings included:During the Resident council meeting which began at 2:05 PM and ended at 2:38 PM on 03/10/26, residents stated they did not have the number for OHFLAC and did not know how to call and complain. When the meeting ended, the State Surveyor checked the posters with important contact information that were posted in the front hallway. The OHFLAC address was listed but not the phone number. …
F574 citations in West Virginia
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
West Virginia cites F574 more often than its own record predicts
2.34 times the share F574 takes of citations nationally.
Of every deficiency written in West Virginia in 2025, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What West Virginia surveyors wrote
F574 findings written in West Virginia, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
The short window
Recent years
| Year | Share of West Virginia citations | vs expected |
|---|---|---|
| 2024 | 0.07% | 1.42× |
| 2025 | 0.09% | 2.34× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else West Virginia surveyors cite →
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