Based on observation and interviews, the facility failed to ensure the State Ombudsman's contact information was visible and made available to all 96 residents residing in the facility. The findings are: On 12/19/23 at 03:32 PM, during Resident Council the Surveyor asked, Do you know where the ombudsman's contact information is located? All 4 of the resident council members present confirmed they did not know where the ombudsman's information was located or how to contact them. On 12/19/23 at 03:44 PM, the Surveyor asked the Director of Nursing (DON), Can you show me where the Ombudsman information is located? The DON stated, We just got a new Ombudsman, and confirmed the information was not readily available to the residents. …
F574 citations in Arkansas
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
Arkansas cites F574 more often than its own record predicts
6.96 times the share F574 takes of citations nationally.
Of every deficiency written in Arkansas in 2023, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Arkansas surveyors wrote
F574 findings written in Arkansas, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review and interview, the facility failed to ensure residents were verbally informed and / or provided with, or informed of where in the facility to obtain a list of names, addresses, and telephone numbers of all pertinent State regulatory and informational agencies, resident advocacy groups such as the State Survey Agency, the State licensure office, and the State Long-Term Care Ombudsman program, to facilitate residents' ability to contact these entities as desired and to honor resident's rights for 5 (Residents #12, #34, #36, #49, and #55) of 5 sampled residents who attended the Resident Council meeting. …
What else Arkansas surveyors cite →
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