Based on responses at the Resident Council Meeting, observations and interview, it was determined that the facility failed to post contact information for the State and local advocacy organizations including, but not limited to the State Survey Agency and the State Long-Term Care Ombudsman program. The facility also failed to post a statement that residents may file a complaint with the State Survey Agency concerning resident abuse, neglect and misappropriation of resident property in the facility. Findings include: On 3/25/2021 at 11:10 AM, during the Resident Council Meeting, in response to the question Do residents know where the Ombudsman's information is posted?, six (R7, R13, R18, R24, R30, and R36) out of seven residents attending the meeting answered no. …
F574 citations in Delaware
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Delaware cites F574 more often than its own record predicts
5.49 times the share F574 takes of citations nationally.
Of every deficiency written in Delaware in 2025, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Delaware surveyors wrote
F574 findings written in Delaware, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on record review and interview, it was determined that the facility failed to ensure that information informing residents of how to formally complain to the State Agency was displayed. Findings include: 9/24/25 1:45 PM - During a resident council meeting all residents in attendance denied knowledge of how to make a formal complaint to the state of Delaware. 9/24/25 2:08 PM - During a tour of the facility for compliance with required posting, the first-floor bulletin case that displayed information for residents/visitors lacked a display of information regarding how to make a complaint to the state agency. 9/24/25 2:27 PM - E1 (NHA) confirmed the finding.9/29/25 1:25 PM - Finding was reviewed with E1 (NHA), E2 (DON) and E3 (Corporate Nurse) during the exit conference.
What else Delaware surveyors cite →
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