Based on record review and resident group and staff interview, the facility failed to ensure twelve (12) of twelve (12) residents that attended the group interview out of the fifty (50) residents that resided in the facility, were aware of how to contact pertinent regulatory agencies to file a complaint, were aware of the Ombudsman program and how to contact the Ombudsman, and were unaware of any posting in the facility on how to contact regulatory agencies. The findings include: During the group interview, conducted on 07/11/23 at 1:32 PM, twelve (12) of twelve (12) residents indicated they were unaware of how to contact pertinent regulatory agencies to file a complaint, were unaware of the Ombudsman program or how to contact the Ombudsman, and were unaware of any posting in the facility… …
F574 citations in North Carolina
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
North Carolina cites F574 less often than its own record predicts
0.87 times the national share — cited less often here than elsewhere.
Of every deficiency written in North Carolina in 2023, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What North Carolina surveyors wrote
F574 findings written in North Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
What else North Carolina surveyors cite →
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