Based on observation, interview and record review, the facility failed to ensure residents were able to exercise their rights when the facility did not inform residents on where to find contact information for the State Survey Agency, how to file a complaint for seven residents of the resident counsel group or where to find the Ombudsman's contact information for one sampled resident (Resident #21) and seven of 14 resident council members. The facility census was 38.Review of facility Residents' Rights Policy, dated 6/10/25, showed:- A posting of names, addresses and phone numbers of all pertinent state client advocacy groups will be available in the facility;- The resident has the right to be informed of his or her rights and of all the rules and regulations governing resident conduct… …
F574 citations in Missouri
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
Missouri cites F574 more often than its own record predicts
6.17 times the share F574 takes of citations nationally.
Of every deficiency written in Missouri in 2025, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What Missouri surveyors wrote
F574 findings written in Missouri, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation, interview and record review, the facility failed to provide accessible information on the location of the State Long-Term Care Ombudsman program or the State Survey Agency hotline number that was readily available to residents in the facility without assistance. The census was 53.Observation on 5/4/26, 5/5/26, 5/6/26, and 5/7/26, showed no posted information for the State Long-Term Care Ombudsman program or the State Survey Agency hotline number in the facility entrances, dining room, and halls of each unit. During a group interview on 5/6/26 at 11:30 A.M., nine out of nine residents said they did not know where the information regarding the State Long-Term Care Ombudsman program and/or the State Survey Agency hotline number was located. …
The short window
Recent years
| Year | Share of Missouri citations | vs expected |
|---|---|---|
| 2023 | 0.12% | 2.09× |
| 2024 | 0.10% | 1.96× |
| 2025 | 0.24% | 6.17× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else Missouri surveyors cite →
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