Based on interview and record review, the facility failed to ensure that residents were aware of how to contact State regulatory and informational agencies or resident advocacy groups regarding issues that they may have. This could affect all 43 residents listed on the facility census list provided by the facility on 04/19/22 who are eligible to attend the resident council meetings. This deficient practice could likely lead to the residents feeling discouraged and hopeless if their concerns are not being resolved. The findings are: A. On 04/21/22 at 2:00 PM, during the Resident Council meeting, R#3, R#10, R#11, R#12, R#25, R#30 and R#33, stated: 1. They did not know where the Ombudsman information is located in the facility, 2. …
F574 citations in New Mexico
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2023
New Mexico cites F574 more often than its own record predicts
2.21 times the share F574 takes of citations nationally.
Of every deficiency written in New Mexico in 2023, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New Mexico surveyors wrote
F574 findings written in New Mexico, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observation and interview, the facility failed to ensure that residents receive information on how to contact the state survey agency to file a complaint or seek advocacy. This deficient practice could likely affect all 78 residents residing in the facility as identified on the census list provided by the Director of Nursing (DON) on 04/03/23. If the facility is not ensuring that residents are able to contact the state survey agency, then residents have limited their advocacy option if there are concerns. The findings are: A. On 04/05/23 at 10:29 am during interview with the Resident Council (RC) (in attendance: R #10, 12, 34, 35 and 54) they confirmed that they were unaware of how to contact the State Survey Agency and file a complaint. B. …
What else New Mexico surveyors cite →
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