Based on observations, interviews, and record review conducted during the rectification survey from 09/23/2025 to 09/30/2025, the facility did not ensure residents received contact information for the New York State Department of Health in a format and language they could understand for seven residents (Resident #42, #48, #49, #54, #96, #118, and #173) at the Resident Council meeting. Specifically, the New York State Department of Health contact information was not posted in a format understood by the Resident Council members.The findings are: On 09/24/2025 at 11:15 AM, Residents #42, #48, #49, #54, #96, #118, and #173 attended the Resident Council meeting and unanimously reported they did not know the contact information for the New York State Department of Health Complaint Intake Unit. …
F574 citations in New York
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
New York cites F574 less often than its own record predicts
0.94 times the national share — cited less often here than elsewhere.
Of every deficiency written in New York in 2025, this is the portion that was F574.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What New York surveyors wrote
F574 findings written in New York, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
Based on observations, interviews, and record review conducted during the Recertification Survey completed 4/19/22 through 4/22/22, the facility did not ensure that residents were informed orally and in writing about their right to file a complaint with the New York State Department of Health (NYSDOH) Complaint Hotline or the contact information on how to do so. The findings are: Review of the Resident Council Meeting Minutes dated 1/25/22, revealed that residents had raised concerns that when they bring up issues to the facility, their concerns were not followed up on and that they felt their voices were not being heard. …
The short window
Recent years
| Year | Share of New York citations | vs expected |
|---|---|---|
| 2023 | 0.10% | 1.88× |
| 2024 | 0.04% | 0.67× |
| 2025 | 0.04% | 0.94× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else New York surveyors cite →
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