Based on record review and interview, the facility failed to act promptly and to provide documented responses to recurring grievances related to call light response times that were expressed during resident council meetings for 10 of 13 months of meeting minutes reviewed. (June 2025, July 2025, August 2025, September 2025, October 2025, November 2025, December 2025, January 2026, February 2026, and March 2026) Findings include:A review of the undated facility policy titled, Social Services Policies and Procedures, with a revision date of 11/06/23, revealed, Subject: Complaints/Grievances process. Policy: . 2. Facility Leadership acts promptly to understand and resolve complaints and grievances completed in a reasonable expected time frame . …
F565 citations in South Carolina
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Data as of , released by CMS on October 8, 2026. Source: CMS Provider Data Catalog.
Against expectation — 2025
South Carolina cites F565 more often than its own record predicts
1.78 times the share F565 takes of citations nationally.
Of every deficiency written in South Carolina in 2025, this is the portion that was F565.
Each state is measured against its own expected share, not against other states.
In the surveyor’s words
What South Carolina surveyors wrote
F565 findings written in South Carolina, one from each severity band recorded here, most serious first.
Severity is as the surveyor wrote it. Some findings had already been corrected before the survey.
The short window
Recent years
| Year | Share of South Carolina citations | vs expected |
|---|---|---|
| 2023 | 0.24% | 0.77× |
| 2024 | 0.16% | 0.52× |
| 2025 | 0.48% | 1.78× |
Shares of citations, not counts: earlier years hold fewer inspections.
What else South Carolina surveyors cite →
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